Privacy Policy

KM Software (OPC) Private Limited (“KM Software,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use our website, purchase our products or services, contact us, or otherwise interact with us.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. About KM Software

KM Software (OPC) Private Limited is engaged in providing technology products, software, IT solutions, and related services. Our website may provide information about products, services, offers, support, and other business-related activities.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing and shipping address
  • Company or organisation name
  • GST or business information, where applicable
  • Account or login information, where applicable
  • Information provided when contacting customer support

Transaction Information

When you purchase products or services from us, we may collect information necessary to process your order, including:

  • Order details
  • Product or service purchased
  • Billing information
  • Shipping information
  • Payment status and transaction-related information

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our own servers. Payments may be processed through third-party payment providers.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of access
  • Website interaction and usage information
  • Cookies and similar technologies

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil orders
  • Provide products and services
  • Respond to enquiries and customer-support requests
  • Communicate with you regarding your orders or services
  • Provide invoices, receipts, and other transaction-related documents
  • Improve our website, products, services, and customer experience
  • Personalise website content and communications
  • Send information about products, offers, promotions, or services where permitted by law
  • Detect, prevent, and investigate fraud, abuse, or security incidents
  • Maintain website security and functionality
  • Comply with applicable legal, regulatory, tax, and accounting requirements
  • Protect our legal rights and interests

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and understand how visitors use our website.

Cookies may be used for purposes such as:

  • Remembering preferences
  • Maintaining shopping-cart or session functionality
  • Measuring website traffic
  • Understanding user behaviour
  • Improving website performance
  • Supporting advertising and marketing activities

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Payment Information

If you make a payment through our website, your payment may be processed by a third-party payment gateway or financial service provider.

Such providers may collect and process payment information in accordance with their own privacy policies and security practices. KM Software does not intentionally collect or retain your complete payment-card credentials unless specifically required and legally permitted for a particular service.

6. Sharing of Information

We may share your information with trusted third parties when reasonably necessary to operate our business and provide services to you. These parties may include:

  • Payment processors and financial service providers
  • Shipping and logistics providers
  • Website hosting and technology providers
  • IT, cloud, analytics, and security service providers
  • Customer-support and communication providers
  • Professional advisers, auditors, and legal service providers
  • Government authorities or law-enforcement agencies where required by applicable law

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Third-party service providers may process information according to their own terms and privacy policies.

7. Google and Other Third-Party Services

Our website may use third-party services such as Google Analytics, Google Ads, Google Tag Manager, Google Merchant Center, Google Business Profile integrations, social-media tools, or similar services.

These services may collect information through cookies, pixels, tags, or other technologies. Their use of information is governed by their respective privacy policies.

You should review the privacy policies of relevant third-party services for more information about how they process personal data.

8. Marketing Communications

If permitted by applicable law, we may send you promotional communications about products, services, offers, discounts, or other updates.

You may opt out of marketing communications by:

  • Using the unsubscribe option provided in promotional emails;
  • Following the opt-out instructions included in communications; or
  • Contacting us directly.

Even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications, such as order confirmations, invoices, security notices, or important account information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions and provide services;
  • Maintain business and financial records;
  • Resolve disputes;
  • Prevent fraud or misuse;
  • Comply with legal, tax, accounting, and regulatory obligations; and
  • Enforce our agreements and protect our legal rights.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to certain personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Object to or restrict certain processing activities where applicable;
  • Opt out of marketing communications; and
  • Raise a privacy-related complaint or grievance.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website and services are not intentionally directed toward children where such access is restricted by applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Business Transfers

If KM Software (OPC) Private Limited undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

16. Grievance and Privacy Enquiries

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

KM Software (OPC) Private Limited
Email: sales@kmspl.org
Website: kmspl.org

We will make reasonable efforts to review and address privacy-related requests in accordance with applicable law.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

18. Consent

By using our website or providing your personal information to KM Software (OPC) Private Limited, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, where such consent is required by applicable law.

KM Software (OPC) Private Limited reserves the right to modify this Privacy Policy as necessary to comply with applicable laws and to reflect changes in our business practices.