Frequently Asked Questions
Placing an order from the KM Store is seamless and hassle-free. While we do not have our own logistics chain, we have partnerships with third-party delivery and courier services. All consignments are handed over within 48 hours of the order. Tracking details are provided via the courier companies, and you can track your order directly on their websites.
All cancellations are subject to a 3% fee. Orders placed during special or festive occasions (e.g., Diwali, Pongal) and under affordability programs or EMI schemes are not eligible for cancellation, replacement, or exchange.
Damaged or defective orders must be reported to our customer service at 9818 447114 within 24 hours of delivery. Products must be unused and returned with original price tags, labels, and invoices. Returns and replacements are free of charge.
No, all deliveries from KM Store are free of charge.
If you receive a damaged or defective product, please retain all tags and packaging. Contact our customer service at 9818 447114 within 24 hours of delivery. Do not use the product. Our team will guide you through the return process and ensure a hassle-free experience.
You can reach our customer support team directly at 9818 447114.
Yes! We have stores located at: